Blue Diamond is proud to announce our manufacturing facility’s quality management system has been re-certified to ISO 9001:2015. BDI had been previously certified to ISO 9001:2008 since 2013. Our certification completes a multi-year effort led by our program manager Miranda Hatfield, qualifying our company’s strict adherence to quality management practices. BDI began training our personnel in February 2011 and our production management received lead auditor training. Starting from the ground up we began building plant wide work instructions and quality procedures, along with fine tuning procedures that we already had in place. In September 2018 we received our ISO 9001:2015 re-certification through an accredited auditor. We continue to do monthly internal audits, review of procedures, management reviews and quarterly customer satisfaction surveys. Through this process BDI has been able to enhance our customer experience by providing the best possible product and service.
Below are a few things our customers had to say about BDI:
"I have no suggestions for improvement. The staff has always been incredibly courteous, professional, and a pleasure to speak to and work with. Our requests are always responded to very quickly. Blue Diamond's efforts have helped us develop a relationship where we view them more as a partner in our efforts, rather than merely providing some of the materials we use."
"Blue Diamond has always done whatever it takes to meet our project deadlines and provide support."
"Blue Diamond is amongst the most responsive manufacturers I have the pleasure of dealing with. I cannot think of anything that can be done to better serve my needs as they have done a top notch job of handling everything sent their way so far."